AS
Antonio S
1 reviews | Active since Jun 2019
27 Jan 2022, 07:58
Pathetic Service
I have been struggeling with Luno for a few months now, i cannot log into my account and nobody seems to get back to me to log in, I need to reset my PW but that is a issue. I still have money in my account and I need that Urgently!! I will be taking steps and Sue them.
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Replies (1)
Luno's replyOfficial
27 Jan 2022, 09:38Hi Antonio,
We're sincerely sorry to hear about your experience.
We've reviewed your account and we can confirm that we've sent you correspondence via email on more than one occasion to assist you with your query, but we haven't yet received a response from you.
If you're not receiving our correspondence, it could be going to your Spam/Junk folders, but not to worry, we'll ensure that you are contacted as soon as possible regarding this matter.
We'll be in touch shortly. We appreciate your patience.
^CP
We're sincerely sorry to hear about your experience.
We've reviewed your account and we can confirm that we've sent you correspondence via email on more than one occasion to assist you with your query, but we haven't yet received a response from you.
If you're not receiving our correspondence, it could be going to your Spam/Junk folders, but not to worry, we'll ensure that you are contacted as soon as possible regarding this matter.
We'll be in touch shortly. We appreciate your patience.
^CP
Luno's reply27 Jan 2022, 09:38
Official
Hi Antonio,
We're sincerely sorry to hear about your experience.
We've reviewed your account and we can confirm that we've sent you correspondence via email on more than one occasion to assist you with your query, but we haven't yet received a response from you.
If you're not receiving our correspondence, it could be going to your Spam/Junk folders, but not to worry, we'll ensure that you are contacted as soon as possible regarding this matter.
We'll be in touch shortly. We appreciate your patience.
^CP
We're sincerely sorry to hear about your experience.
We've reviewed your account and we can confirm that we've sent you correspondence via email on more than one occasion to assist you with your query, but we haven't yet received a response from you.
If you're not receiving our correspondence, it could be going to your Spam/Junk folders, but not to worry, we'll ensure that you are contacted as soon as possible regarding this matter.
We'll be in touch shortly. We appreciate your patience.
^CP