VG
Viroshin G
1 reviews | Active since Aug 2016
13 Jan 2021, 11:47
Pathetic customer support
It's been over a week and I have not received any response from Luno support with regards to multiple requests to reset my 2FA settings. Their online help pages just redirect you to the same links continuously with no direct telephone or email support details. Based on this experience, I just want to get access to my accounts and move across to another exchange with better support
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Luno's replyOfficial
14 Jan 2021, 06:56Hi Viroshin,
We are sorry to hear about this experience.
Our support team is currently receiving an extremely high volume of contacts which has resulted in a longer than usual response time.
Rest assured that our support team is working as fast as we can to reduce the backlog, rest assured your query will be resolved as soon as possible.
We apologise for the inconvenience caused and we thank you for your patience.
We are sorry to hear about this experience.
Our support team is currently receiving an extremely high volume of contacts which has resulted in a longer than usual response time.
Rest assured that our support team is working as fast as we can to reduce the backlog, rest assured your query will be resolved as soon as possible.
We apologise for the inconvenience caused and we thank you for your patience.
Luno's reply14 Jan 2021, 06:56
Official
Hi Viroshin,
We are sorry to hear about this experience.
Our support team is currently receiving an extremely high volume of contacts which has resulted in a longer than usual response time.
Rest assured that our support team is working as fast as we can to reduce the backlog, rest assured your query will be resolved as soon as possible.
We apologise for the inconvenience caused and we thank you for your patience.
We are sorry to hear about this experience.
Our support team is currently receiving an extremely high volume of contacts which has resulted in a longer than usual response time.
Rest assured that our support team is working as fast as we can to reduce the backlog, rest assured your query will be resolved as soon as possible.
We apologise for the inconvenience caused and we thank you for your patience.