Opaque to work with

I wanted to send BTC to an exchange. After going through multiple security steps I still had to approve the action. Luno removed the call back option on my phone. I tried to change the phone numbers to the other phone. This was not possible but they already have the new phone number. Eventually after trying numerous times to resolve the issue, Luno wanted me to go through the whole verification process of selfies, signed documents and what not. I am fully verified according their own requirements. it is an opaque firm to work with and they change the rules as they go along. I do believe that your funds are safe but it is too much of a mission to work with them. I withdrew my funds and will use an alternative service provider.