Once great, now no different to the companies who share the neighbouring buildings (banks).

They would be a great platform if they just listened. I've reported a bug to them four times and each time they just try to stall and sidestep the issue. It's SUCH an easy bug to replicate. Simply go into the exchange, in parallel send an arbitrary amount of BTC to one of the wallets associated with the account from off the exchange (on-chain TX). For the full duration of the 3 confirmations ALL of the BTC in the luno wallets will be unavailable to trade with. It is a MAJOR bug and dead easy to replicate and they are so *********** that they refuse to listen each time I report it. Additionally, they now have limited daily and monthly BTC withdrawals with absolutely no indication of what criteria has been used to apply the limit and no reasonable way to request the limit to be removed. Just save yourself the trouble and use VALR which became what Luno should have become. Luno is now no different to the companies in the buildings next to them.