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Sinethemba M
1 reviews | Active since Mar 2024
31 Jul 2024, 14:34
On February last yea...
On February last year there's a lady told me she's based in Port Elizaberth her name is Joyce she asked me to invest money with luno start from 1000 I will get 10000 I deposited my 1000 from my capitec account she told me to wait for 2 days after deposited my money I wait for 2days when I ask where is the money after 2days she told me to deposit another 2500 I refused I asked my 1000 she just disappeared with my money I went to capitec bank to report this they told me they can't reverse my money there's many people get ****med with this luno I need back my money.
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Replies (3)
Luno's replyOfficial
31 Jul 2024, 16:12Hi Sinethemba, thanks for bringing this to our attention. We really appreciate the information you’ve shared with us about this unpleasant situation. It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno. There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened. Please contact us at https://guide.luno.com/hc/requests/new so that our support team can review this. ^MF
Luno's reply31 Jul 2024, 16:12
Official
Hi Sinethemba, thanks for bringing this to our attention. We really appreciate the information you’ve shared with us about this unpleasant situation. It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno. There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened. Please contact us at https://guide.luno.com/hc/requests/new so that our support team can review this. ^MF
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Sinethemba M's updateReviewer Update
01 Aug 2024, 11:15The lady told me to open Luno account,I did she told me how to go through in the app but the password was not from me she gave the password I must use to go in to the app the password was Lunouseronly then she told me to invest money I will get profit after 2 days I say I will start investing the amount of 1000 then she told me to expect a payment of 10000 I asked her after 2 days when I will get my money she told me to deposit another amount of 2500 so that I can get my profit I refuse that and I went to my bank to ask them to reverse my money they couldn't reverse can you please assist me to get back my money.
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Sinethemba M's update01 Aug 2024, 11:15
Reviewer Update
The lady told me to open Luno account,I did she told me how to go through in the app but the password was not from me she gave the password I must use to go in to the app the password was Lunouseronly then she told me to invest money I will get profit after 2 days I say I will start investing the amount of 1000 then she told me to expect a payment of 10000 I asked her after 2 days when I will get my money she told me to deposit another amount of 2500 so that I can get my profit I refuse that and I went to my bank to ask them to reverse my money they couldn't reverse can you please assist me to get back my money.
Luno's replyOfficial
01 Aug 2024, 16:12Hi Sinethemba, thank you for sharing this with us. Please contact us at https://guide.luno.com/hc/requests/new with more details on this issue and our support team will be happy to assist on this matter! ^EM
Luno's reply01 Aug 2024, 16:12
Official
Hi Sinethemba, thank you for sharing this with us. Please contact us at https://guide.luno.com/hc/requests/new with more details on this issue and our support team will be happy to assist on this matter! ^EM