1 reviews | Active since Jan 2016
NOT A HAPPY CUSTOMER
Good day
I am so frustrated with LUNO I CAN SCREAM
I refer to the emails below. First of all they have unlocked my account. I have sent them an email saying the that 2FA I type in keep on saying it is invalid. Now they have closed my account again.
WHAT IS GOING ON. IS THERE NO ONE IN THAT DEPARTMENT THAT CAN ASSIT OR PHONE ME OR SEND EMAIL TO REACIVATE MY ACCOUNT - ***
NOT A HAPPY CUSTOMER
_______________________________________________________________________
Hi ,
I am reaching out to you in relation to your Hello Peter review.
Based on our last message which was sent to you, we requested that you inform us once you have secured your account with setting up 2FA before we can have your account unlocked.
I can see that you have been able to update the 2FA and we will now proceed with having your account unlocked.
If there is anything else that you may need, please feel free to reach out to us.
Kind Regards,
Marvin
Luno Customer Success Team
______________________________________________________________ Hi ,
After reviewing the activity on your Luno account, we’ve made the decision to close it.
Our account closure process, and how we return funds, is set out in full in our Terms of Use. To ensure a smooth process, please take note of the following important information.
Balances
We’ve reviewed the available balances in your Luno wallet(s) and have determined that these balances will be manually cleared from your account for one or more of the following reasons:
- We’ve identified third party deposits and in line with our Terms of Use, these funds will be returned to the depositing account(s); - We’re legally obligated to confiscate the funds due to use of your account for any of the prohibited activities outlined in our Terms of Use.
Disabling your wallets
Your Luno wallets will be permanently disabled after a period of 30 days. After this point, it will no longer be possible for us to execute any instructions on your wallets.
Therefore, it’s important that you notify others to stop making any deposits and/or cryptocurrency transactions to your Luno account. You’ll need to make other arrangements for any future payments.
Your personal information
Once your Luno account has been closed, we’ll delete the personal information which we hold about you, subject to our data retention obligations. This is explained further in the “Retention of personal data” section at our Privacy Policy.
We sincerely apologize for all the frustrations.
However, after an intensive review of the activity on your Luno account, we’ve made the decision to close it.
Our account closure process, and how we return funds, as set out in full in our Terms of Use.
Lastly, it’s important to note and regret to inform you that the decision to close your account is final, so we have to ask that you don’t attempt to open another Luno account.
^ UG
We sincerely apologize for all the frustrations.
However, after an intensive review of the activity on your Luno account, we’ve made the decision to close it.
Our account closure process, and how we return funds, as set out in full in our Terms of Use.
Lastly, it’s important to note and regret to inform you that the decision to close your account is final, so we have to ask that you don’t attempt to open another Luno account.
^ UG
We're sorry to hear you feel this way. We can confirm that this matter has been thoroughly investigated and addressed accordingly.
Any additional concerns or questions you may have, you can include in a response to the correspondence received from the specialized team.
We appreciate your understanding in this regard.
^CP
We're sorry to hear you feel this way. We can confirm that this matter has been thoroughly investigated and addressed accordingly.
Any additional concerns or questions you may have, you can include in a response to the correspondence received from the specialized team.
We appreciate your understanding in this regard.
^CP