TM
Themba M
1 reviews | Active since May 2018
06 Apr 2022, 11:46
None response from Luno
Luno locked my account when someone hacked into it (very good) To unlock it they requested me to send my photo and reset my password, pin and enable 2FA. I did all of that but it is now the 5th day that I'm waiting for them to unlock my account. They do not respond to numerous emails and messages I've sent them. I'm now stuck because I've got funds locked into that account
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Luno's replyOfficial
06 Apr 2022, 11:54Hi Themba,
Thanks for reaching out to us!
I can confirm that you have made contact with our support team and we have successfully received your documents as requested.
Trust us... We would have loved to unlock your account much sooner! however, we are experiencing a high query volume at the moment which explains the delay in unlocking your account.
We do, however, have an associate that is performing a final review on your case before we unlock your account.
Thanks for your p[atience and understanding this far.
^ UG
Thanks for reaching out to us!
I can confirm that you have made contact with our support team and we have successfully received your documents as requested.
Trust us... We would have loved to unlock your account much sooner! however, we are experiencing a high query volume at the moment which explains the delay in unlocking your account.
We do, however, have an associate that is performing a final review on your case before we unlock your account.
Thanks for your p[atience and understanding this far.
^ UG
Best regards,
Luno's reply06 Apr 2022, 11:54
Official
Hi Themba,
Thanks for reaching out to us!
I can confirm that you have made contact with our support team and we have successfully received your documents as requested.
Trust us... We would have loved to unlock your account much sooner! however, we are experiencing a high query volume at the moment which explains the delay in unlocking your account.
We do, however, have an associate that is performing a final review on your case before we unlock your account.
Thanks for your p[atience and understanding this far.
^ UG
Thanks for reaching out to us!
I can confirm that you have made contact with our support team and we have successfully received your documents as requested.
Trust us... We would have loved to unlock your account much sooner! however, we are experiencing a high query volume at the moment which explains the delay in unlocking your account.
We do, however, have an associate that is performing a final review on your case before we unlock your account.
Thanks for your p[atience and understanding this far.
^ UG
Best regards,