NG
Niel G
1 reviews | Active since Oct 2023
19 Feb 2024, 18:24
No Support only threats
My Parents allmost 80 years old, have fund got missing from their account, they reported it, and Luno decide to block, alot of backward and forward emails, then suddenly Luno said they must empty their account as Luno are going to close their account permanently. Now they trying to empty there account but keeps getting errors and they get no support from Luno to fix it, only reminders of threats that the account will be close and they will have problems to get their funds out and even penalties
Helpful (0)
Replies (5)0
Replies (5)
Luno's replyOfficial
19 Feb 2024, 21:19Hi Neil,
I hope you are well.
We're genuinely sorry to hear about your parent's experience and would like to know more about your review. Please contact us at https://t.co/dvxz6VSgjU with as much information regarding this experience and our support team will look into this.
Have a great day and please take care!
I hope you are well.
We're genuinely sorry to hear about your parent's experience and would like to know more about your review. Please contact us at https://t.co/dvxz6VSgjU with as much information regarding this experience and our support team will look into this.
Have a great day and please take care!
Luno's reply19 Feb 2024, 21:19
Official
Hi Neil,
I hope you are well.
We're genuinely sorry to hear about your parent's experience and would like to know more about your review. Please contact us at https://t.co/dvxz6VSgjU with as much information regarding this experience and our support team will look into this.
Have a great day and please take care!
I hope you are well.
We're genuinely sorry to hear about your parent's experience and would like to know more about your review. Please contact us at https://t.co/dvxz6VSgjU with as much information regarding this experience and our support team will look into this.
Have a great day and please take care!
NG
Niel G's updateReviewer Update
19 Feb 2024, 22:05We have been in contact on that link forwards and backwards and at the moment no feedback, also on support@luno with no real feedback or help and the last feedback was empty your account we are closing it on 21/02/2024
So please supply another contacting method as these ones are not working
So please supply another contacting method as these ones are not working
NG
Niel G's update19 Feb 2024, 22:05
Reviewer Update
We have been in contact on that link forwards and backwards and at the moment no feedback, also on support@luno with no real feedback or help and the last feedback was empty your account we are closing it on 21/02/2024
So please supply another contacting method as these ones are not working
So please supply another contacting method as these ones are not working
NG
Niel G's updateReviewer Update
20 Feb 2024, 06:30Again, now they respond privately so everybody can think they are busy helping me but only ask me to contact them on the platform where they do not respond
NG
Niel G's update20 Feb 2024, 06:30
Reviewer Update
Again, now they respond privately so everybody can think they are busy helping me but only ask me to contact them on the platform where they do not respond
NG
Niel G's updateReviewer Update
20 Feb 2024, 10:29There is already mails that was send and also there were contact made through the link you state above, but we are still awaiting feedback on both and mails were send on 16/02, so what differents is it going to make if I send another one. Cant you reach out to us in a different way to be able to get assistance, as Luno is stated that they are closing the account tomorrow, and IF they reply it is stated 2 business days
NG
Niel G's update20 Feb 2024, 10:29
Reviewer Update
There is already mails that was send and also there were contact made through the link you state above, but we are still awaiting feedback on both and mails were send on 16/02, so what differents is it going to make if I send another one. Cant you reach out to us in a different way to be able to get assistance, as Luno is stated that they are closing the account tomorrow, and IF they reply it is stated 2 business days
NG
Niel G's updateReviewer Update
05 Mar 2024, 20:02My dad are still struggling to get hos money refunded by you after you have blocked and close his account without assisting hin to get it out of his wallet due to errors on Luno side.
And don't tell me he must contact you from his registered email because he does but you assistance suck. As ridiculous information like 7 year old bank statements, just pay him his money as has given you all the info you needed you even already asked his bank details, but now you start asking stuff that was already clarified a couple of weeks ago
And don't tell me he must contact you from his registered email because he does but you assistance suck. As ridiculous information like 7 year old bank statements, just pay him his money as has given you all the info you needed you even already asked his bank details, but now you start asking stuff that was already clarified a couple of weeks ago
NG
Niel G's update05 Mar 2024, 20:02
Reviewer Update
My dad are still struggling to get hos money refunded by you after you have blocked and close his account without assisting hin to get it out of his wallet due to errors on Luno side.
And don't tell me he must contact you from his registered email because he does but you assistance suck. As ridiculous information like 7 year old bank statements, just pay him his money as has given you all the info you needed you even already asked his bank details, but now you start asking stuff that was already clarified a couple of weeks ago
And don't tell me he must contact you from his registered email because he does but you assistance suck. As ridiculous information like 7 year old bank statements, just pay him his money as has given you all the info you needed you even already asked his bank details, but now you start asking stuff that was already clarified a couple of weeks ago