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Nick D
1 reviews | Active since Feb 2021
02 Feb 2021, 19:03
No Support. Money is stuck in the App
I have two issues with this business. The first being: I wanted to withdraw my money from my account however Luno said that the bank account I wanted to withdraw to is not mine, which is wrong. Then I tried to re-add my bank account to try withdraw again, however, they said that the beneficiary has been rejected. I sent a complaint many days ago which has not been responded to. I had sent another yesterday which has also received no reply. This is very concerning.
Secondly, the comission Luno takes from literally just buying and selling bitcoin is ridiculously high.
I would not recommend this website to anyone who wants to buy crypto. There is a lack of support.
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
03 Feb 2021, 08:19Hi Nick,
Thanks for your feedback, we’ve passed it on to our product team.
We're working hard to ensure that our customers have the best experience. However, at this point we are unable to publicly comment on business development milestones or internal deadlines.
With regards to your withdrawal issue, we have alerted our team to your ticket and we will be in touch with you soonest.
^TH
Thanks for your feedback, we’ve passed it on to our product team.
We're working hard to ensure that our customers have the best experience. However, at this point we are unable to publicly comment on business development milestones or internal deadlines.
With regards to your withdrawal issue, we have alerted our team to your ticket and we will be in touch with you soonest.
^TH
Luno's reply03 Feb 2021, 08:19
Official
Hi Nick,
Thanks for your feedback, we’ve passed it on to our product team.
We're working hard to ensure that our customers have the best experience. However, at this point we are unable to publicly comment on business development milestones or internal deadlines.
With regards to your withdrawal issue, we have alerted our team to your ticket and we will be in touch with you soonest.
^TH
Thanks for your feedback, we’ve passed it on to our product team.
We're working hard to ensure that our customers have the best experience. However, at this point we are unable to publicly comment on business development milestones or internal deadlines.
With regards to your withdrawal issue, we have alerted our team to your ticket and we will be in touch with you soonest.
^TH
ND
Nick D's updateReviewer Update
15 Feb 2021, 20:09I have sent my details and I have still received no help since you posted this message. It has been almost two weeks with no help. My money is still stuck in the account.
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Nick D's update15 Feb 2021, 20:09
Reviewer Update
I have sent my details and I have still received no help since you posted this message. It has been almost two weeks with no help. My money is still stuck in the account.