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NS
Nosipho S

1 reviews | Active since Jan 2025

14 Jan 2025, 11:55

No able to withdraw from my account

I'm so frustrated, have been trying to withdraw from my ewallet, i keep on getting an error saying no able the complete the request. It over a month already getting the same ertor. I even deleted my app download new app now I'm even able to log in. It keeps on saying I must try later. This is frustrating

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Replies (3)
Luno
Luno's reply14 Jan 2025, 12:16
Official
Hi 

We're sorry to note your review and the frustration it has caused.

We will be reaching out to you via the email address linked to your Luno account shortly. ^LF




NS
Nosipho S's update15 Jan 2025, 11:51
Reviewer Update
After my complaint I received received an email, telling me my account was block requesting documents. Not sure why it was not communicated to me. I immediately sent the documents. Only I followed up this morning I received an email saying my documents have been escalated I must wait 1- 2 for the issue to be resolved. I did explain that I need to withdraw fund urgently. Do any 1 really cares about customers? Do we need to come to this platform for us to get assist. This is frustrating when you have to beg for service and your money.
Luno
Luno's reply15 Jan 2025, 15:44
Official
Hi Nosipho, 

I've escalated this request with urgency and the team will be reaching out to you.  ^EM