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JP
Jordyn P

1 reviews | Active since Mar 2023

01 Mar 2023, 20:38

NEVER TRUST LUNO

My account has been locked and I've been trying to get my account unlocked to continue trading since September last year.

9 different people have tried to unlock my account today and I've given everything needed and no one can unlock MY account!

Honestly pathetic!

0
Replies (5)
Luno
Luno's reply01 Mar 2023, 21:14
Official
Hi Jordyn,

We're sorry to hear you're struggling to get your account unlocked.

I have escalated your case and your account will be investigated.

You will receive a reply to your email in the next hour, as we can't discuss any account-related information on this platform.

We apologise for any inconvenience caused and we look forward to getting this matter resolved. 

^RB

Best regards,

JP
Jordyn P's update01 Mar 2023, 21:20
Reviewer Update
I have a 30 email conversation with Luno and myself today trying to sort out my account.

They say they will call me and they never do.

Disgusted!
Luno
Luno's reply01 Mar 2023, 22:09
Official
Hi Jordyn,

I can confirm that we have investigated and unlocked your account.

Please check your emails to confirm, you can now log into your account.

If you have any further questions or require assistance, please contact us at https://t.co/dvxz6VSgjU and we'll gladly help you.

^RB

Best regards,

JP
Jordyn P's update01 Mar 2023, 22:11
Reviewer Update
Thank you for your assistance. 

It took 1 hour to sort it out when you rep****. 

But took everyone else 5 months. 

Things need to be reviewed. 
Luno
Luno's reply01 Mar 2023, 23:24
Official
Hi Jordyn,

Once again we apologise for any inconvenience caused.

I have also escalated your concerns to the relevant departments who have dealt with your case to ensure this doesn't happen again.

I hope you have a lovely evening further.

^RB

Best regards,