TM
Thato M
1 reviews | Active since Dec 2024
08 Mar 2025, 20:25
NEGLECTING THE ORDER OF REMOVAL OF HOLDS
I am very disappointed by this exchange. My bank was conducting an investigation of funds which I recieved and then deposited into luno, were the requested Luno to place my account on hold.After investigations were conducted, the bank order luno to release those hold on my account on the 28th of February, until now Luno has never removed those holds and they keep on interrogating me about the transactions on my bank account.
With such a slow and unresponsive customer support. I need this matter to be escalated to the regulating bodies to make it clear this kind of oppression and abuse this exchange has over our access to our funds. We owe them nothing.
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Replies (4)TM
Thato M's updateReviewer Update
09 Mar 2025, 09:04You are holding me hostage to my funds. I don't have any appetite to do with your services anymore. Remove this holds which the bank ordered you so you can really see that I mean it when I say I will part ways with you. I had so much respect for you, but this?
TM
Thato M's update09 Mar 2025, 09:04
Reviewer Update
You are holding me hostage to my funds. I don't have any appetite to do with your services anymore. Remove this holds which the bank ordered you so you can really see that I mean it when I say I will part ways with you. I had so much respect for you, but this?
Luno's replyOfficial
09 Mar 2025, 16:27Hi Thato,
We're sincerely sorry to note your feedback.
We assure you that your concern is with our specialized team and they will assist you accordingly.
We kindly request your patience and understanding while your concern is being looked into. The team in question will further correspond with you via email.
^CP
We're sincerely sorry to note your feedback.
We assure you that your concern is with our specialized team and they will assist you accordingly.
We kindly request your patience and understanding while your concern is being looked into. The team in question will further correspond with you via email.
^CP
Luno's reply09 Mar 2025, 16:27
Official
Hi Thato,
We're sincerely sorry to note your feedback.
We assure you that your concern is with our specialized team and they will assist you accordingly.
We kindly request your patience and understanding while your concern is being looked into. The team in question will further correspond with you via email.
^CP
We're sincerely sorry to note your feedback.
We assure you that your concern is with our specialized team and they will assist you accordingly.
We kindly request your patience and understanding while your concern is being looked into. The team in question will further correspond with you via email.
^CP
TM
Thato M's updateReviewer Update
09 Mar 2025, 21:54It's long that I have been patient and there's nothing to to understand with my funds in your platform. I am requesting removal of this holds so I can pull out and delete my account. You got no capacity to render such financial services.
TM
Thato M's update09 Mar 2025, 21:54
Reviewer Update
It's long that I have been patient and there's nothing to to understand with my funds in your platform. I am requesting removal of this holds so I can pull out and delete my account. You got no capacity to render such financial services.
Luno's replyOfficial
10 Mar 2025, 08:07Hi Thato,
Thanks for your response.
Due to the nature of your concern, we're unable to discuss it on this platform.
Our specialized team will contact you via email accordingly and ensure your concern is resolved.
^CP
Thanks for your response.
Due to the nature of your concern, we're unable to discuss it on this platform.
Our specialized team will contact you via email accordingly and ensure your concern is resolved.
^CP
Luno's reply10 Mar 2025, 08:07
Official
Hi Thato,
Thanks for your response.
Due to the nature of your concern, we're unable to discuss it on this platform.
Our specialized team will contact you via email accordingly and ensure your concern is resolved.
^CP
Thanks for your response.
Due to the nature of your concern, we're unable to discuss it on this platform.
Our specialized team will contact you via email accordingly and ensure your concern is resolved.
^CP