MY LOCKED LUNO ACCOUNT STILL NOT UNLOCKED WITH MY MONEY IN THERE since the 11th Dec when I deposited ! Is Luno a ****⁉️🤬

I HAVE EMAILED (lots of them), CHATTED, FINALLY RECEIVED THE CALL I WAS SOOO WAITING FOR SINCE LAST WEEK, the call by the way I was told is THE FINAL STEP BEFORE MY ACCOUNT CAN FINALLY BE UNLOCKED.. As USUAL, I was told “KINDLY WAIT FOR A CONFIRMATION EMAIL FROM A SPECIALISED TEAM THEN YOUR ACCOUNT WILL BE UNLOCKED” Guess what - an email did come alright after long hours waiting, the ****** email STILL asks me 2 Questions BEFORE UNLOCKING ..and the email confirms AS SOON AS YOU REPLY, YOUR ANSWERS WILL BE SENT TO THE SPECIALISED UNIT to help unlock .. I AM STILL YET VERY MUCH WAITING SINCE THE MORNING AFTER I DEPOSITED MY MONEY (R17K) on the 11th Dec I SERIOUSLY DO NOT UNDERSTAND ALL THESE EXCUSES OF “SECURITY”.. CAN I BE ALLOWED TO SIMPLY WITHDRAW MY MONEY AND CLOSE MY LUNO ACCOUNT? What MORE DOES LUNO NEED FROM ME TO VERIFY MY IDENTITY ⁉️ CAN HELLOPETER KINDLY ASSIST ME IN THIS MATTER, COZ IM REALLY OUT OF WORDS NOW, IM SO MENTALLY DRAINED BY ALL THIS !

CLEARLY LUNO IS ROBBING ME OF MY MONEY‼️‼️‼️ I HAVE BILLS TO PAY AND LOOSING MONEY AND PROFIT EVERY 24hours WASTED WAITING!