My funds has been st...

Hi Velly, 

We're sorry to hear about this and would like to take a closer look at what happened. 
Please immediately make sure that you secure your account by following the steps in the link below:https://www.luno.com/help/articles/***
How do I lock my account?https://www.luno.com/help/articles/***
Please also log a ticket with our Support Team directly to assist you further with your account:https://www.luno.com/help/report/new/1
Thank you for your understanding. 

Let us know if you need any further assistance.
^CT