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Arpad N

1 reviews | Active since Mar 2023

10 Mar 2023, 13:24

My account has been locked for more than a week now FOR NO REASON AT ALL!

My account has been locked for more than a week now, i were unable to access my funds since last week i contacted the support many times and they just pulling the strings. They asked the same things 3 times, i sent it them... Then they said they would call me yesterday but they didn,t they just closed my ticket and now i still got my case unresolved, and can,t access to my own funds. If my account remains locked this week i will have to contact the Citizens Advice!

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Replies (9)
Luno
Luno's reply10 Mar 2023, 13:28
Official
Hi Arpad, 

We're sincerely sorry to hear about your experience. 

We're able to see that this matter has been escalated to a specialized team, and they'll reach out to you accordingly.

We humbly request your continued patience and understanding in this regard.

^CP
AN
Arpad N's update10 Mar 2023, 14:13
Reviewer Update
Do you know about when they will contact me? i realy don,t wanna be impatient but this been going on for a week now...
Luno
Luno's reply10 Mar 2023, 15:50
Official
Hi Arpad,

Thanks for getting back to us and we understand that this much be really frustrating for you. 

We have received your query which is currently with our specialized team. Rest assured, we'll get back to you with their feedback as soon as such has been made available.
 
Although we always provide our valued customers with a definite resolution time, regrettably in the meantime we are unable to provide a time frame for this as we are experiencing a high query volume at this point.

We thank you for your patience and understanding!

^ UG
AN
Arpad N's update12 Mar 2023, 02:28
Reviewer Update
Days gone and there is still not sign of any solution, i sent my bank details, i sent my documents, i sent bankstatement, they promised they would call me since tuesday, i don,t even understand why my account has been locked i did nothing against the TOS. I ask one last time to unlock my account and let me able to access my OWN funds, that i have all the evidence that its belongs to me! Its just ******* to lock me away from my funds, and i will have to contact the citizen advice if this won,t get resolved until next week.
AN
Arpad N's update12 Mar 2023, 02:34
Reviewer Update
Days gone and there is still no sign for solution, the support has been ignored me since tuesday, i sent my documents, i sent my bank details, i sent my bank statement, they promised that they will call me and they NEVER did. They even closed my ticket... I don,t even understand why my account has been locked i did nothing against the TOS. I ask one last time to unlock my account and let me access to my OWN funds that i have evidence that it belongs to me! If my account remains locked and my funds still held hostage till next week i will have to contact the citizen advaice, and the police cuz its not only against the UK law but the international law to hold someone away from their funds.
Luno
Luno's reply13 Mar 2023, 14:22
Official
Hi Arpad,

Thanks for contacting us again and we apologize for the delay and resolution on your query.

We've been in constant communication with our specialized team who is currently in the midst of attempting to contact you in the aim of resolving this matter.

If you are not able to avail yourself, please inform us what time would be best for us to contact you.

We look forward to having this resolved.

^ UG
Luno
Luno's reply13 Mar 2023, 16:52
Official
Hi Arpad 👋

Thanks for getting back to us!

Please keep in contact with our support team via email moving forward on the next steps needed to secure your account and ultimately unlock it.

We appreciate your patience and understanding!

^ UG
AN
Arpad N's update14 Mar 2023, 11:54
Reviewer Update
My case has been resolved thank you very much for the support!!
Luno
Luno's reply14 Mar 2023, 14:11
Official
Hi Arpad  👋

Thanks for your patience with us.

We are genuinely glad to hear about your issue has finally been resolved.

We wish you nothing but goodluck for the future with us!