TJ
Tshekiso J
1 reviews | Active since Oct 2023
16 Oct 2023, 12:59
Mr
Hi good day my name is Tshekiso Kaname I like to report a Company called Luno That Company took my R15000 in my account so I'm bleeding to you guys to help me I thank you 😊
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Replies (1)
Luno's replyOfficial
16 Oct 2023, 13:47Hi Tshekiso,
We're sorry to hear about your experience.
We've reviewed your account, and we're able to see that in our last correspondence to you, we requested that you respond to us with a proof of payment PDF issued by the bank, in order for us to look into this for you. Without a valid proof of payment, we will not be able to locate the deposit in question.
You’ll find detailed instructions on how to get a proof of payment from your bank here.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
Please contact us at https://t.co/dvxz6VSgjU with the requested documentation, and we'll gladly look into this for you and assist you accordingly.
^CP
We're sorry to hear about your experience.
We've reviewed your account, and we're able to see that in our last correspondence to you, we requested that you respond to us with a proof of payment PDF issued by the bank, in order for us to look into this for you. Without a valid proof of payment, we will not be able to locate the deposit in question.
You’ll find detailed instructions on how to get a proof of payment from your bank here.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
Please contact us at https://t.co/dvxz6VSgjU with the requested documentation, and we'll gladly look into this for you and assist you accordingly.
^CP
Luno's reply16 Oct 2023, 13:47
Official
Hi Tshekiso,
We're sorry to hear about your experience.
We've reviewed your account, and we're able to see that in our last correspondence to you, we requested that you respond to us with a proof of payment PDF issued by the bank, in order for us to look into this for you. Without a valid proof of payment, we will not be able to locate the deposit in question.
You’ll find detailed instructions on how to get a proof of payment from your bank here.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
Please contact us at https://t.co/dvxz6VSgjU with the requested documentation, and we'll gladly look into this for you and assist you accordingly.
^CP
We're sorry to hear about your experience.
We've reviewed your account, and we're able to see that in our last correspondence to you, we requested that you respond to us with a proof of payment PDF issued by the bank, in order for us to look into this for you. Without a valid proof of payment, we will not be able to locate the deposit in question.
You’ll find detailed instructions on how to get a proof of payment from your bank here.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
Please contact us at https://t.co/dvxz6VSgjU with the requested documentation, and we'll gladly look into this for you and assist you accordingly.
^CP