CA
Caron A
1 reviews | Active since Dec 2017
21 Apr 2021, 09:26
Money lost
I deposited money on the 23/02 and the money DID NOT reflect in my bitcoin wallet. I have tried to contact them via email, did not get through. I raised a ticket and got no reply. Is this turning into a ****? Luno! Can you get in contact?
Helpful (0)
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Replies (1)
Luno's replyOfficial
22 Apr 2021, 06:20Hi Caron,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here ???? Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here ???? Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Luno's reply22 Apr 2021, 06:20
Official
Hi Caron,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here ???? Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here ???? Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB