MS
Mnotho S
1 reviews | Active since Dec 2019
12 Apr 2021, 14:59
Missing money
I made an instant EFT payment of R200 on the 10th of April 2021 and didn"t get a reference number for my payment. My paymet reflected on my bank account on the 10th of April but has not reflected on my Luno account.
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Replies (1)
Luno's replyOfficial
14 Apr 2021, 15:42Hi Mnotho,
Thanks for reaching out to us.
In order to locate your funds, we will require proof of payment from you. Please send us proof of payment issued by your bank, which clearly shows the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
Please submit your proof of payment here: https://www.luno.com/help/tickets/new
^PD
Thanks for reaching out to us.
In order to locate your funds, we will require proof of payment from you. Please send us proof of payment issued by your bank, which clearly shows the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
Please submit your proof of payment here: https://www.luno.com/help/tickets/new
^PD
Luno's reply14 Apr 2021, 15:42
Official
Hi Mnotho,
Thanks for reaching out to us.
In order to locate your funds, we will require proof of payment from you. Please send us proof of payment issued by your bank, which clearly shows the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
Please submit your proof of payment here: https://www.luno.com/help/tickets/new
^PD
Thanks for reaching out to us.
In order to locate your funds, we will require proof of payment from you. Please send us proof of payment issued by your bank, which clearly shows the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
Please submit your proof of payment here: https://www.luno.com/help/tickets/new
^PD