AS
Andrew S
1 reviews | Active since Mar 2020
07 Dec 2020, 15:51
Missing Ethereum
My ethereum got lost when sending it from Luno wallet. The third-party company claims they never received it and Luno claims it was successfully sent.
Support was pretty much useless in helping trouble shoot.
Beware of dealing with this company. There is something very fishy going on
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Replies (1)
Luno's replyOfficial
10 Dec 2020, 15:21Hi Johnny,
We are sorry to hear that this has been your experience with us.
The relevant team has been notified to take a closer look at your support query. This sometimes takes longer than we’d like, but we’re constantly taking steps to improve our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
We are sorry to hear that this has been your experience with us.
The relevant team has been notified to take a closer look at your support query. This sometimes takes longer than we’d like, but we’re constantly taking steps to improve our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
Best regards,
Luno's reply10 Dec 2020, 15:21
Official
Hi Johnny,
We are sorry to hear that this has been your experience with us.
The relevant team has been notified to take a closer look at your support query. This sometimes takes longer than we’d like, but we’re constantly taking steps to improve our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
We are sorry to hear that this has been your experience with us.
The relevant team has been notified to take a closer look at your support query. This sometimes takes longer than we’d like, but we’re constantly taking steps to improve our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
Best regards,