JC
Janet C
1 reviews | Active since Jun 2020
22 Nov 2023, 00:34
LUNO won’t let me have my own money.
Withdrawal is unbelievably painful at Luno. I’ve used the exchange for 7 years, it seems the service level has dramatically deteriorated in the recent year. It is IMPOSSIBLE to access human support at all. All I’ve got is circular going nowhere slowly system driven replies. It locks my account though it is marked as fully verified ( this is also confirmed by the system sent email). No support or explanation was received when this was queried. I am in process of pressing charges as I suspect theft of client assets is taking place. If you haven’t joined already, I suggest you stay as far away from the exchange as possible. Things will look Rosie until you try to take your money out. Total ****.
Helpful (0)
Replies (5)0
Replies (5)
Luno's replyOfficial
23 Nov 2023, 13:36Hi Janet, we're sorry to hear about this experience. Please contact us at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you. ^MF
Luno's reply23 Nov 2023, 13:36
Official
Hi Janet, we're sorry to hear about this experience. Please contact us at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you. ^MF
JC
Janet C's updateReviewer Update
23 Nov 2023, 17:38No thank you, I’ve had enough circular conversations with Toshi, your chatbot. Will not use your service again. This is not a cry for help but advice to those who’s considering to signup for a Luno account. An exchange with bid and offer spread in the hundred, no helpline, and a chart of only daily move while others are showing minutes, these are the factors to consider before entrusting your lively savings to it. And the cherry on top, reference your lawyer in the withdrawal process cos it really speeds things up.
JC
Janet C's update23 Nov 2023, 17:38
Reviewer Update
No thank you, I’ve had enough circular conversations with Toshi, your chatbot. Will not use your service again. This is not a cry for help but advice to those who’s considering to signup for a Luno account. An exchange with bid and offer spread in the hundred, no helpline, and a chart of only daily move while others are showing minutes, these are the factors to consider before entrusting your lively savings to it. And the cherry on top, reference your lawyer in the withdrawal process cos it really speeds things up.
Luno's replyOfficial
23 Nov 2023, 17:43Hi Janet,
We're sincerely sorry to hear about your experience.
We're pleased to see that your concern has been resolved by our specialized team.
We thank you for your feedback and we'll ensure it is relayed to the relevant team.
^CP
We're sincerely sorry to hear about your experience.
We're pleased to see that your concern has been resolved by our specialized team.
We thank you for your feedback and we'll ensure it is relayed to the relevant team.
^CP
Luno's reply23 Nov 2023, 17:43
Official
Hi Janet,
We're sincerely sorry to hear about your experience.
We're pleased to see that your concern has been resolved by our specialized team.
We thank you for your feedback and we'll ensure it is relayed to the relevant team.
^CP
We're sincerely sorry to hear about your experience.
We're pleased to see that your concern has been resolved by our specialized team.
We thank you for your feedback and we'll ensure it is relayed to the relevant team.
^CP
JC
Janet C's updateReviewer Update
23 Nov 2023, 17:53No there shouldn’t be anything to resolve to begin with. My account was verified and was shown as verified on the app throughout. You had no ground to lock it the first place, never mind ignoring my request for an update for an extended period of time. Stop misleading viewers. Jokes to the specialist team. Throughout no one contacted me nor was there any replies or updates or explanation of the lock.
JC
Janet C's update23 Nov 2023, 17:53
Reviewer Update
No there shouldn’t be anything to resolve to begin with. My account was verified and was shown as verified on the app throughout. You had no ground to lock it the first place, never mind ignoring my request for an update for an extended period of time. Stop misleading viewers. Jokes to the specialist team. Throughout no one contacted me nor was there any replies or updates or explanation of the lock.
JC
Janet C's updateReviewer Update
23 Nov 2023, 18:08Luno also Leveraged on my concern of losing the asset to obtain sensitive info including a selfie holding legal identity. Should any of my account be hacked from this point things will get real interesting for you Luno.
JC
Janet C's update23 Nov 2023, 18:08
Reviewer Update
Luno also Leveraged on my concern of losing the asset to obtain sensitive info including a selfie holding legal identity. Should any of my account be hacked from this point things will get real interesting for you Luno.