LUNO WITHHELD MY MONEY & LOCKED MY ACCOUNT FOR WEEKS

I haven't been able to access my LUNO Wallet for weeks now, with a message that my account has been locked. Even though, I conducted all the security requirements and answered security questions on a call as well. Their support is completely of no use. I just want to withdraw my funds, but I can't even withdraw as well. They couldn't care less about their customers, and dealing with them is extremely frustrating, they are so insensitive. Your assistance and intervention in this matter would be appreciated.