DP
Deidre P
1 reviews | Active since Feb 2020
24 Aug 2024, 21:26
Luno withdrawals
A good investment platform and fairly user friendly, but slow pay outs.
Helpful (0)
Replies (5)0
Replies (5)
Luno's replyOfficial
25 Aug 2024, 11:42Hi Deidre, we're sorry to hear about this experience and for the inconvenience that this may be causing. Please contact us at https://guide.luno.com/hc/requests/new so that our support team can investigate and work on resolving this for you. ^MF
Best regards,
Luno's reply25 Aug 2024, 11:42
Official
Hi Deidre, we're sorry to hear about this experience and for the inconvenience that this may be causing. Please contact us at https://guide.luno.com/hc/requests/new so that our support team can investigate and work on resolving this for you. ^MF
Best regards,
DP
Deidre P's updateReviewer Update
26 Aug 2024, 20:18This still has not been resolved and I wanted to invest 100% on this platform but wanted to first test your investment platform. The small sum released has not been paid into my account and is not back in the wallet either.
DP
Deidre P's update26 Aug 2024, 20:18
Reviewer Update
This still has not been resolved and I wanted to invest 100% on this platform but wanted to first test your investment platform. The small sum released has not been paid into my account and is not back in the wallet either.
Luno's replyOfficial
27 Aug 2024, 08:52Hi Deidre,
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^CP
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^CP
Best regards,
Luno's reply27 Aug 2024, 08:52
Official
Hi Deidre,
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^CP
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^CP
Best regards,
DP
Deidre P's updateReviewer Update
27 Aug 2024, 16:05I am just generally happy I did not invest more on your investing platform. I will consult my broker first before trusting any app known or unknown. You are very dishonest.
DP
Deidre P's update27 Aug 2024, 16:05
Reviewer Update
I am just generally happy I did not invest more on your investing platform. I will consult my broker first before trusting any app known or unknown. You are very dishonest.
Luno's replyOfficial
27 Aug 2024, 17:13Hi Deidre,
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^RB
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^RB
Best regards,
Luno's reply27 Aug 2024, 17:13
Official
Hi Deidre,
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^RB
I'm sincerely sorry to hear you haven't received the withdrawal in question.
We would like to further investigate this for you. For us to do this, please respond to the email you received on Friday in which a bank statement was requested. Our payments team requires this to ensure the funds weren't received and will further assist you once they've received this document.
We appreciate your understanding and look forward to resolving this for you.
^RB
Best regards,