Luno will ***** from you at any given chance.
The express withdrawal option is a ****.
They take your R20 and then don't send the money for hours.
No way to contact anyone, no way to find out whats going on, just sit back and get ****ed up the ass by Luno with zero repercussions.
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Luno's replyOfficial
19 Apr 2022, 14:03Hi Stuart,
We regret to note your review and we're sincerely sorry to hear you feel this way.
We can confirm that we successfully processed your withdrawal at 12:19 UTC+2. We also confirm that we've since responded to you regarding this matter and provided further information.
If your funds have not been received yet, it's possible that express withdrawals could be slightly delayed due to internal processes at the bank, which is unfortunately outside of our control.
Express withdrawal processing times are between 08:00 - 15:45.
If you do not receive your withdrawal in your bank account by 15:45, please respond to the email sent and we'll ensure that this matter is looked into and resolved as quickly as possible.
We truly appreciate your patience and understanding in this regard.
^CP
We regret to note your review and we're sincerely sorry to hear you feel this way.
We can confirm that we successfully processed your withdrawal at 12:19 UTC+2. We also confirm that we've since responded to you regarding this matter and provided further information.
If your funds have not been received yet, it's possible that express withdrawals could be slightly delayed due to internal processes at the bank, which is unfortunately outside of our control.
Express withdrawal processing times are between 08:00 - 15:45.
If you do not receive your withdrawal in your bank account by 15:45, please respond to the email sent and we'll ensure that this matter is looked into and resolved as quickly as possible.
We truly appreciate your patience and understanding in this regard.
^CP
Luno's reply19 Apr 2022, 14:03
Official
Hi Stuart,
We regret to note your review and we're sincerely sorry to hear you feel this way.
We can confirm that we successfully processed your withdrawal at 12:19 UTC+2. We also confirm that we've since responded to you regarding this matter and provided further information.
If your funds have not been received yet, it's possible that express withdrawals could be slightly delayed due to internal processes at the bank, which is unfortunately outside of our control.
Express withdrawal processing times are between 08:00 - 15:45.
If you do not receive your withdrawal in your bank account by 15:45, please respond to the email sent and we'll ensure that this matter is looked into and resolved as quickly as possible.
We truly appreciate your patience and understanding in this regard.
^CP
We regret to note your review and we're sincerely sorry to hear you feel this way.
We can confirm that we successfully processed your withdrawal at 12:19 UTC+2. We also confirm that we've since responded to you regarding this matter and provided further information.
If your funds have not been received yet, it's possible that express withdrawals could be slightly delayed due to internal processes at the bank, which is unfortunately outside of our control.
Express withdrawal processing times are between 08:00 - 15:45.
If you do not receive your withdrawal in your bank account by 15:45, please respond to the email sent and we'll ensure that this matter is looked into and resolved as quickly as possible.
We truly appreciate your patience and understanding in this regard.
^CP