TL
Thea L
1 reviews | Active since Feb 2022
24 Aug 2024, 20:45
LUNO unresponsive
I have been trying to get hold of LUNO and till today I have had no response from them. You open a request but nothing from them. I want to withdraw my money to my bank account but for some or odd reason they have blocked my account. Really pathetic from them
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
25 Aug 2024, 11:40Hi Thea, we're sorry to hear about this experience and for the inconvenience that this may be causing. Your query is currently with a specialised team. . Our specialised team is working through a backlog and the turnaround time for a response is 5 business days. They’ll send you an email as soon as they’ve reviewed your account.
I’m really sorry about the delay here and appreciate your bearing with us. ^MF
I’m really sorry about the delay here and appreciate your bearing with us. ^MF
Best regards,
Luno's reply25 Aug 2024, 11:40
Official
Hi Thea, we're sorry to hear about this experience and for the inconvenience that this may be causing. Your query is currently with a specialised team. . Our specialised team is working through a backlog and the turnaround time for a response is 5 business days. They’ll send you an email as soon as they’ve reviewed your account.
I’m really sorry about the delay here and appreciate your bearing with us. ^MF
I’m really sorry about the delay here and appreciate your bearing with us. ^MF
Best regards,