SX
Simphiwe X

1 reviews | Active since Aug 2020

31 Jul 2021, 08:18

Luno to refund my money B

Luno ****med my money I was assisted by Jessica Khamba, who is a trader I found her on Instagram. I deposited R1k and withdraw the funds they asked me to pay R5536 for withdrawal and they asked me to pay R8615 to release the funds so it will be on my account, after that they sent proof of payment that I will receive R114k but I must pay agent fee of R22832 so it can reflect on my account I did, but when I'm waiting they say I must pay tax fee for 14k which I did not have.

I asked her to refund me the all the money I paid coz I don't have that 14k they asked now she's sending me pillar to post. I even borrowed money and I don't have to go to work and I don't have food because I thought I will get this money and pay the money I took and do the rest of my things.

Please share this, so people mustn't fall for this company and these traders they used people and eat their money. Jessica Khamba is using this company Securedbase option it's under Luno. I even send her my banking details to refund me but she's making me a fool

Regards Simphiwe

0
Replies (3)
SX
Simphiwe X's update01 Aug 2021, 12:39
Reviewer Update
Is it true that you have to pay tax fee amount, so that your money can reflect in the account? Is it the last payment you need to pay?.

Do you need to pay the exchange rate fee and withdrawal fee and agent fee

SX
Simphiwe X's update02 Aug 2021, 07:30
Reviewer Update
Don't you know anything about securedoptionbase, they even sent me proof of payment using the Luno account details.
Luno
Luno's reply02 Aug 2021, 07:45
Official
Hi Simphiwe,

Please be aware that Luno is not affiliated with any third-party organisations, trading and/or investment schemes, nor do we have any representatives trading on behalf of Luno.

If your funds have been sent out in the form of cryptocurrency via your Luno account, please note that these transactions cannot be reversed due to the nature of blockchain technology. 

We also recommend getting in touch with our support team in order for them to help investigate further and secure your account:

https://www.luno.com/help/tickets/new

^AB