MS
Moegamat S
1 reviews | Active since Jul 2023
04 Jul 2023, 21:31
Luno theft
5 STAR ******* *****Please do not open a Luno account. They have closed my account without any reason and have not responded to a single email as to how i will be refunded. Money is not safe in your Luno wallet. Luno also have no support team as no one responds. Their CT office also just send you away from their building with a flier saying they do not have walk in support. Do not put monies in LUNO I will not give any stars if it was possible
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Replies (4)0
Replies (4)
Luno's replyOfficial
04 Jul 2023, 22:12Hi Moegamat,
We're sincerely sorry to hear about your experience.
We've received your correspondence sent to us on 20 June 2023, as well as the emails thereafter, and confirmed that your ticket is currently with our specialized team who will be reaching out to you in due time.
We are currently experiencing a high query volume, therefore we ask you to remain patient until we've responded to you.
Thank you for your understanding!
^ CP
We're sincerely sorry to hear about your experience.
We've received your correspondence sent to us on 20 June 2023, as well as the emails thereafter, and confirmed that your ticket is currently with our specialized team who will be reaching out to you in due time.
We are currently experiencing a high query volume, therefore we ask you to remain patient until we've responded to you.
Thank you for your understanding!
^ CP
Luno's reply04 Jul 2023, 22:12
Official
Hi Moegamat,
We're sincerely sorry to hear about your experience.
We've received your correspondence sent to us on 20 June 2023, as well as the emails thereafter, and confirmed that your ticket is currently with our specialized team who will be reaching out to you in due time.
We are currently experiencing a high query volume, therefore we ask you to remain patient until we've responded to you.
Thank you for your understanding!
^ CP
We're sincerely sorry to hear about your experience.
We've received your correspondence sent to us on 20 June 2023, as well as the emails thereafter, and confirmed that your ticket is currently with our specialized team who will be reaching out to you in due time.
We are currently experiencing a high query volume, therefore we ask you to remain patient until we've responded to you.
Thank you for your understanding!
^ CP
MS
Moegamat S's updateReviewer Update
07 Jul 2023, 12:45LUNO PARENT OR AFFILIATED COMPANY IN THE STATES BEING LIQUIDATED SO NOW THEY BLOCKING AND CLOSING OUR ACCOUNTS SO WE CANNOT WITHDRAW OUR FUNDS. THEY SECURING OUR FUNDS FOR THEIR POSSIBLE PREPARATIO FOR LIQUIDATION. BE HONEST ABOUT YOUR ***** AND OTHER PEOPLES HARD EARNED FUNDS ON YOUR PLATFORM
MS
Moegamat S's update07 Jul 2023, 12:45
Reviewer Update
LUNO PARENT OR AFFILIATED COMPANY IN THE STATES BEING LIQUIDATED SO NOW THEY BLOCKING AND CLOSING OUR ACCOUNTS SO WE CANNOT WITHDRAW OUR FUNDS. THEY SECURING OUR FUNDS FOR THEIR POSSIBLE PREPARATIO FOR LIQUIDATION. BE HONEST ABOUT YOUR ***** AND OTHER PEOPLES HARD EARNED FUNDS ON YOUR PLATFORM
MS
Moegamat S's updateReviewer Update
07 Jul 2023, 12:48It's been another 3 days and Luno has yet to respond with their specialist team ??? Seems to me it will be a liquidation specialist. Get your monies out of Luno , to those who still can
MS
Moegamat S's update07 Jul 2023, 12:48
Reviewer Update
It's been another 3 days and Luno has yet to respond with their specialist team ??? Seems to me it will be a liquidation specialist. Get your monies out of Luno , to those who still can
MS
Moegamat S's updateReviewer Update
07 Jul 2023, 15:25Hi NA how would you rate a company that keeps your funds for no reason besides their own vices they know of to come. Is 22 days not showing I've had enough patience ? My monies please it's not a favour I'm asking for just to give my own monies that was in my wallet
MS
Moegamat S's update07 Jul 2023, 15:25
Reviewer Update
Hi NA how would you rate a company that keeps your funds for no reason besides their own vices they know of to come. Is 22 days not showing I've had enough patience ? My monies please it's not a favour I'm asking for just to give my own monies that was in my wallet