dK
derek K
1 reviews | Active since Dec 2012
26 Jan 2022, 08:44
LUNO THEFT!
Do NOT invest with LUNO! I bought Eutherium through them in 2017. When i wanted to sell, they told me my account had been hacked and there was no money in it??!! They took no responsibility for the money that i thought was 'safe' with them?!!! Their systems are clearly faulty! I have lost my investment with LUNO!!
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Replies (1)
Luno's replyOfficial
26 Jan 2022, 09:44Hi Derek,
We're sincerely sorry to hear about your experience.
The safety and security of our customer's accounts are of utmost importance to us. We have a page dedicated to providing tips on how to keep your cryptocurrency safe, in the Help Centre on our website here: https://www.luno.com/help/en/categories/***
We provide this important information due to the fact that the blockchain works in such a way that cryptocurrency transactions are not reversible. This means, regrettably, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We've reviewed your account and are able to see that we've since provided correspondence regarding this matter.
If you have any other questions or concerns, please don't hesitate to reach out to us, and we'll further assist you.
^CP
We're sincerely sorry to hear about your experience.
The safety and security of our customer's accounts are of utmost importance to us. We have a page dedicated to providing tips on how to keep your cryptocurrency safe, in the Help Centre on our website here: https://www.luno.com/help/en/categories/***
We provide this important information due to the fact that the blockchain works in such a way that cryptocurrency transactions are not reversible. This means, regrettably, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We've reviewed your account and are able to see that we've since provided correspondence regarding this matter.
If you have any other questions or concerns, please don't hesitate to reach out to us, and we'll further assist you.
^CP
Luno's reply26 Jan 2022, 09:44
Official
Hi Derek,
We're sincerely sorry to hear about your experience.
The safety and security of our customer's accounts are of utmost importance to us. We have a page dedicated to providing tips on how to keep your cryptocurrency safe, in the Help Centre on our website here: https://www.luno.com/help/en/categories/***
We provide this important information due to the fact that the blockchain works in such a way that cryptocurrency transactions are not reversible. This means, regrettably, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We've reviewed your account and are able to see that we've since provided correspondence regarding this matter.
If you have any other questions or concerns, please don't hesitate to reach out to us, and we'll further assist you.
^CP
We're sincerely sorry to hear about your experience.
The safety and security of our customer's accounts are of utmost importance to us. We have a page dedicated to providing tips on how to keep your cryptocurrency safe, in the Help Centre on our website here: https://www.luno.com/help/en/categories/***
We provide this important information due to the fact that the blockchain works in such a way that cryptocurrency transactions are not reversible. This means, regrettably, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We've reviewed your account and are able to see that we've since provided correspondence regarding this matter.
If you have any other questions or concerns, please don't hesitate to reach out to us, and we'll further assist you.
^CP