Luno : the worst customer service possible

Got a new phone. Tried to access Luno platform via the app. The lack of any logic in the attempt to access the app is startling. The worst customer experience imaginable. Good luck trying to contact anyone at their helpline (nobody will answer the telephone) or even worse is the email service. Yes, Toshi will respond in seconds with the same machine generated reply but with no capable human behind it to resolve the most mundane of issues. So effectively you will lose access to your portfolio should you get a new phone and stay locked out due to pure incompetence and a lack of customer service. My advice: Stay away from Luno platform unless you want to be frustrated and annoyed