LUNO THE WORST CRYPTO PLATFORM

Should anyone want to be put off Trading Crypto for life just send money to a Luno account and you will experience the worst experience ever. Firstly you will never be able to talk to an actual human should you have a problem . I deposited R4000 into my Luno account via EFT and although they say there are no fees for a standard transfer I was hammered with fees anyway. Then my account was blocked once I wanted to forward my Bitcoin which I purchased to my Trading account which is on another site. It has been over a week in which I have had to forward firstly my proof of deposit and then all sorts of questions as to whom and why I am sending my Bitcoin to. It has been the most unpleasent experience and wish I had used an external Wallet to do my transaction and my Bitcoin would have been in my Trading account. Please stay away as on two occasions today I have had mails saying I would be assisted shortly. Clearly nobody at Luno knows what that means and quite frankly I feel that I have just been ****** of my funds , SHOCKING