1 reviews | Active since Apr 2016
Luno, the second-rate SA crypto-wallet
I've got an earlier review ("Any human idiots at Skrill?") on these pages, laying out how some BTC I tried to credit to Skrill just vanished and went off the grid. I vented against Skrill for that, which I now regret.
Because it turns out the real f**kwits work for Luno. Yes, Luno! Our very own proudly South African locally grown crypto-wallet that can take on the world. Their tawdry little scheme (which I'm sure they think is clever) works like this.
Say you have a balance of R1000 in BTC in your Luno wallet. You decide to deposit R800 of that into another account, say with Skrill.
Skrill then shows that you need to send, for argument's sake, R830 including charges, for them to credit their side with R800. But on the Luno side, it will show that you need to send R1012 (including their network charges) for the R830 to reach Skrill.
"So first deposit more BTC into your Luno account," I hear you say. "Or reduce the amount you're trying to send to Skrill."
*That's* the problem right there. Even if you reduce, by half, the amount you're trying to send, Luno's charges still work out to more than the available balance in your BTC wallet with them.
The result is that transactions are underpaid and don't show up on the other side. Meanwhile Luno sits with your bitcoin and don't even inform you of the damn problem. You have to do your own investigation and get sent from pillar to post to get any joy.
There's a disclaimer on the Luno app saying the network charges for sending BTC vary according to how much traffic there is. This is more BS! Neither reducing the amount I was trying to send, nor changing the time of day that I attempted the transaction, got me any joy from Luno.
So much for people who claim to "provide an easy way to buy, send, store and learn about cryptocurrency like Bitcoin." That BS is from the Luno site, btw. "An option to suit everyone" my foot!
