MB
Mandy B
1 reviews | Active since Dec 2021
15 Dec 2021, 13:41
Luno - The exchange to avoid at all costs
If I could have rated them 0 stars I would. I have been using Luno for over a year and now they "dynamically" restrict what users can send to other exchanges. They claim its anti-***** measures but seriously I am calling BS on that answer as I have been sending to the same address at least once a month since the beginning of this year. Luno have cost me money and I will not be using them again even if it means I have to pay additional bank charges to do an immediate transfer of ZAR to VALR
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Replies (2)
Luno's replyOfficial
15 Dec 2021, 14:47Hi Mandy,
We appreciate your feedback and have shared it with our team.
Security is of the utmost importance to us at Luno and we want to ensure that our platform is safe by promoting security-conscious behaviour and complying with Anti-Money Laundering (AML) regulations.
We’re always transparent with our customers so we’ve published the bandwidth of these limits on our website for you to see:
https://www.luno.com/help/articles/***
Again, we’d like to emphasise that these measures are in place to protect our customers.
We apologise for any inconvenience caused.
Thank you.
We appreciate your feedback and have shared it with our team.
Security is of the utmost importance to us at Luno and we want to ensure that our platform is safe by promoting security-conscious behaviour and complying with Anti-Money Laundering (AML) regulations.
We’re always transparent with our customers so we’ve published the bandwidth of these limits on our website for you to see:
https://www.luno.com/help/articles/***
Again, we’d like to emphasise that these measures are in place to protect our customers.
We apologise for any inconvenience caused.
Thank you.
Luno's reply15 Dec 2021, 14:47
Official
Hi Mandy,
We appreciate your feedback and have shared it with our team.
Security is of the utmost importance to us at Luno and we want to ensure that our platform is safe by promoting security-conscious behaviour and complying with Anti-Money Laundering (AML) regulations.
We’re always transparent with our customers so we’ve published the bandwidth of these limits on our website for you to see:
https://www.luno.com/help/articles/***
Again, we’d like to emphasise that these measures are in place to protect our customers.
We apologise for any inconvenience caused.
Thank you.
We appreciate your feedback and have shared it with our team.
Security is of the utmost importance to us at Luno and we want to ensure that our platform is safe by promoting security-conscious behaviour and complying with Anti-Money Laundering (AML) regulations.
We’re always transparent with our customers so we’ve published the bandwidth of these limits on our website for you to see:
https://www.luno.com/help/articles/***
Again, we’d like to emphasise that these measures are in place to protect our customers.
We apologise for any inconvenience caused.
Thank you.
MB
Mandy B's updateReviewer Update
10 Jan 2022, 11:58Again I call BS on that answer for the reason given in my original review
MB
Mandy B's update10 Jan 2022, 11:58
Reviewer Update
Again I call BS on that answer for the reason given in my original review