DG
Dessie G
1 reviews | Active since Apr 2021
13 May 2021, 06:47
LUNO Support no feedback received
I sent Luno support an email on 5 May, then 10 May and last on 12 May 2021. No feedback has been received.... This is not acceptable as emailing support is the only channel for our queries! But nobody replies.
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
18 May 2021, 18:01Hi Dessie,
Apologies for the delay in responding to your complaint.
I can confirm that you have been in contact with our support team and an email was sent from us on 6/5/2021 At 20:38:53.
If you require any further assistance in regard to your support ticket, please respond directly to the email sent from us.
^LP
Apologies for the delay in responding to your complaint.
I can confirm that you have been in contact with our support team and an email was sent from us on 6/5/2021 At 20:38:53.
If you require any further assistance in regard to your support ticket, please respond directly to the email sent from us.
^LP
Luno's reply18 May 2021, 18:01
Official
Hi Dessie,
Apologies for the delay in responding to your complaint.
I can confirm that you have been in contact with our support team and an email was sent from us on 6/5/2021 At 20:38:53.
If you require any further assistance in regard to your support ticket, please respond directly to the email sent from us.
^LP
Apologies for the delay in responding to your complaint.
I can confirm that you have been in contact with our support team and an email was sent from us on 6/5/2021 At 20:38:53.
If you require any further assistance in regard to your support ticket, please respond directly to the email sent from us.
^LP
DG
Dessie G's updateReviewer Update
23 May 2021, 05:36Good day I am still getting nowhere with feedback from the Luno team regarding me complaint. I receive replies that are not even relevant to my complaint. It seems like it is automatic with a name from luno's side. I urgently want my complaint to be investigated by the Luno forensics department to investigate the Luno Account and company. I cannot believe it is so hard to get urgent and correct feedback from Luno regarding my complaint. Please treat as urgent as it is annoying to keep following up with Luno
DG
Dessie G's update23 May 2021, 05:36
Reviewer Update
Good day I am still getting nowhere with feedback from the Luno team regarding me complaint. I receive replies that are not even relevant to my complaint. It seems like it is automatic with a name from luno's side. I urgently want my complaint to be investigated by the Luno forensics department to investigate the Luno Account and company. I cannot believe it is so hard to get urgent and correct feedback from Luno regarding my complaint. Please treat as urgent as it is annoying to keep following up with Luno