LUNO SUPPORT IS NON-EXISTENT

My phone broke on route to China and I could not have it repaired, I then used my recovery code that I saved to retrieve my 2FA, that did not work neither, after numerous emails, even to the CEO in person, I still have not received any feedback nor has my 2FA been disabled. I am now in a position where I stand at risk to loose all my money in my Luno Wallet. My next step I suppose will be to take on the Almighty NASPERS by way of legal action to get my money returned to me. If that is what you want be my guest, you will loose much more that I am going to and your company's name is busy going into the gutters.