RT
Randy T
1 reviews | Active since Dec 2025
29 Dec 2025, 15:28
Luno stole my money and no support offered.
17 Days ago Luno closed my account without reason. They have been unresponsive overall except for 1 email on Christmas when they said they will escalate. Every day i sent emails to them but they blatantly ignore me. There was money in my account when they locked it and now they dont want to return it. I also see im not the only person with this problem. How can Luno blatantly ***** from people like this and still allowed to operate in South Africa. James Lanigan should be arrested!! I NEED YOU TO GIVE BACK MY MONEY!
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
29 Dec 2025, 18:59Hi Randy, thank you for your feedback, and we’re truly sorry to hear about your recent experience.
We understand how concerning and frustrating this must have been, especially regarding your funds. Please know that it is being reviewed, and we will provide feedback via email.
I appreciate your understanding! ^EM
We understand how concerning and frustrating this must have been, especially regarding your funds. Please know that it is being reviewed, and we will provide feedback via email.
I appreciate your understanding! ^EM
Luno's reply29 Dec 2025, 18:59
Official
Hi Randy, thank you for your feedback, and we’re truly sorry to hear about your recent experience.
We understand how concerning and frustrating this must have been, especially regarding your funds. Please know that it is being reviewed, and we will provide feedback via email.
I appreciate your understanding! ^EM
We understand how concerning and frustrating this must have been, especially regarding your funds. Please know that it is being reviewed, and we will provide feedback via email.
I appreciate your understanding! ^EM