MV
Malcolm V
1 reviews | Active since Oct 2021
27 Oct 2021, 11:57
LUNO stole my money
I Deposited R65000 into my Luno account its now day 4 no reply from support sftet lodging 6 complaints and sending numerous emails. Now my app says API key revoked so now i cannot even access the chat feature to speak to support so basically you stole my money and there is nothing I can do.
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
27 Oct 2021, 16:24Hi Malcolm,
We are sorry for your experience.
We've reviewed your account and we've can see that your query has been escalated to the relevant team and that they're currently looking at your query.
We are unable to comment on this query on this platform as our support team will be in touch with you as soon as possible.
^SB
We are sorry for your experience.
We've reviewed your account and we've can see that your query has been escalated to the relevant team and that they're currently looking at your query.
We are unable to comment on this query on this platform as our support team will be in touch with you as soon as possible.
^SB
Luno's reply27 Oct 2021, 16:24
Official
Hi Malcolm,
We are sorry for your experience.
We've reviewed your account and we've can see that your query has been escalated to the relevant team and that they're currently looking at your query.
We are unable to comment on this query on this platform as our support team will be in touch with you as soon as possible.
^SB
We are sorry for your experience.
We've reviewed your account and we've can see that your query has been escalated to the relevant team and that they're currently looking at your query.
We are unable to comment on this query on this platform as our support team will be in touch with you as soon as possible.
^SB
MV
Malcolm V's updateReviewer Update
27 Oct 2021, 16:27So then why have i completely been locked out of every aspect of Luno i cannot even log into my app. Its now day 4 with zero response except for this one Im sorry but thats just not acceptable. I would suggest you hire more staff because this could damage your business to such an extent that It wont recover. I for one am done with Luno. By the way this is the same response i got 4 times when talking to your agents on the app chat but yet no one is contacting me via email...
MV
Malcolm V's update27 Oct 2021, 16:27
Reviewer Update
So then why have i completely been locked out of every aspect of Luno i cannot even log into my app. Its now day 4 with zero response except for this one Im sorry but thats just not acceptable. I would suggest you hire more staff because this could damage your business to such an extent that It wont recover. I for one am done with Luno. By the way this is the same response i got 4 times when talking to your agents on the app chat but yet no one is contacting me via email...