EP
Elana P

1 reviews | Active since Aug 2015

26 Oct 2021, 15:16

LUNO STOLE ALL MY BITCOIN (BTC)

Luno contacted me to help me set up two-factor authentication on my Luno account, around April 2021. I denied his help over and over, but he kept persisting to help me set up two-factor authentication. I got suspicious because it was around 9 'o clock at night. I told him I could not accept his help because I suspected something was wrong. After I told him about my suspicion that this phone call was a ****, he assured me that he works for Luno and can proof it. I did not feel comfortable about the situation and greeted him and then ended the call. Now in October 2021, I signed into my account, just to see that the night of the phone call, there was transactions done, seemingly the same time and date as the phone call, which cleared out my account.

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Elana P's update09 Nov 2021, 16:53
Reviewer Update
Dear Luno, I repeatedly assured you that I have not ever, once, even mentioned any detail to ANYBODY, even the person that called me. So how could he get information while speaking on the phone? My sign in details, at that time, did not even work for myself, since I was trying to set up a two factor authentication code? Just explain to me how this person could get a hold on any detail, if he did not work for Luno?