MP
Marvin P
1 reviews | Active since Mar 2009
17 Feb 2021, 11:23
Luno *****s your money and is not contactable!!!!!!
There's is absolutely no way to contact Luno. I did a withdrawal 7 days ago ... and nothing reflecting in my bank account. There's no way to check the withdrawal request in the app, and ABSOLUTELY no way to contact Luno. I sent a message through messenger on their Facebook page. It's been read but no response. You have ****** thousands from me ... and I will be adding this to every social media post I can access to make people aware!
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Luno's replyOfficial
22 Feb 2021, 06:32Hi Marvin,
Firstly, we would like to apologise about not being able to get in touch with us. Please note that you can always reach out to us using this link: https://www.luno.com/help/tickets/new
We would need our Support team to take a look into what happened with your withdrawal. In the app, when you tap on 'Wallets' and select your local currency wallet, you should be able to view a pending withdrawal. If this is something you cannot do, then we would need to take a closer look into it.
Kindly forward any screenshots you might have so that we can get to the bottom of this.
^GL
Firstly, we would like to apologise about not being able to get in touch with us. Please note that you can always reach out to us using this link: https://www.luno.com/help/tickets/new
We would need our Support team to take a look into what happened with your withdrawal. In the app, when you tap on 'Wallets' and select your local currency wallet, you should be able to view a pending withdrawal. If this is something you cannot do, then we would need to take a closer look into it.
Kindly forward any screenshots you might have so that we can get to the bottom of this.
^GL
Luno's reply22 Feb 2021, 06:32
Official
Hi Marvin,
Firstly, we would like to apologise about not being able to get in touch with us. Please note that you can always reach out to us using this link: https://www.luno.com/help/tickets/new
We would need our Support team to take a look into what happened with your withdrawal. In the app, when you tap on 'Wallets' and select your local currency wallet, you should be able to view a pending withdrawal. If this is something you cannot do, then we would need to take a closer look into it.
Kindly forward any screenshots you might have so that we can get to the bottom of this.
^GL
Firstly, we would like to apologise about not being able to get in touch with us. Please note that you can always reach out to us using this link: https://www.luno.com/help/tickets/new
We would need our Support team to take a look into what happened with your withdrawal. In the app, when you tap on 'Wallets' and select your local currency wallet, you should be able to view a pending withdrawal. If this is something you cannot do, then we would need to take a closer look into it.
Kindly forward any screenshots you might have so that we can get to the bottom of this.
^GL