SM
Sarah M
1 reviews | Active since May 2024
09 May 2024, 10:48
LUNO SHOCKING SHOCK BACK UP SERVICE
This is the most terrible company to deal with....we have been trying to access our Luno Account for over six months now..we have sent many many tickets through to Luno requesting various pins and authentication codes, which we follow are our account is still not available. What do I have to do to get someone to assist us to get access to the Bitcoin that belongs to my son. The service from this company is shocking NEVER deal with....
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
09 May 2024, 14:45Hi Sarah,
We're sincerely sorry to hear about this experience.
We'd like to ensure that the account holder is assisted therefore, we kindly request that they reach out to us at https://t.co/dvxz6VSgjU and we'll resolve this for them accordingly.
We appreciate your understanding.
^CP
We're sincerely sorry to hear about this experience.
We'd like to ensure that the account holder is assisted therefore, we kindly request that they reach out to us at https://t.co/dvxz6VSgjU and we'll resolve this for them accordingly.
We appreciate your understanding.
^CP
Luno's reply09 May 2024, 14:45
Official
Hi Sarah,
We're sincerely sorry to hear about this experience.
We'd like to ensure that the account holder is assisted therefore, we kindly request that they reach out to us at https://t.co/dvxz6VSgjU and we'll resolve this for them accordingly.
We appreciate your understanding.
^CP
We're sincerely sorry to hear about this experience.
We'd like to ensure that the account holder is assisted therefore, we kindly request that they reach out to us at https://t.co/dvxz6VSgjU and we'll resolve this for them accordingly.
We appreciate your understanding.
^CP
SM
Sarah M's updateReviewer Update
09 May 2024, 15:00I have done that several times and nothing has happened, we are trying to find a real person and not a robot to assist us. What can do we do this is shocking customer service
SM
Sarah M's update09 May 2024, 15:00
Reviewer Update
I have done that several times and nothing has happened, we are trying to find a real person and not a robot to assist us. What can do we do this is shocking customer service
Luno's replyOfficial
10 May 2024, 21:48Hi Sarah, please provide us with a ticket number for the query so we can review the concerns raised. ^EM
Luno's reply10 May 2024, 21:48
Official
Hi Sarah, please provide us with a ticket number for the query so we can review the concerns raised. ^EM