NS
Neil S
1 reviews | Active since May 2020
15 Apr 2021, 21:43
Luno service
I have sent more than 30 messages in the last 3 weeks and I have still not received a single response telwhonically as promised. Further to that I have requested and provide all information to correct the contact telephone number that suddenly changed. They are simply pathetic as a company. I think Luno is about to crash!
Helpful (0)
Replies (6)0
Replies (6)
Luno's replyOfficial
19 Apr 2021, 07:02Hi Neil,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Best regards,
Luno's reply19 Apr 2021, 07:02
Official
Hi Neil,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Best regards,
Luno's replyOfficial
19 Apr 2021, 07:02Hi Neil,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Best regards,
Luno's reply19 Apr 2021, 07:02
Official
Hi Neil,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Best regards,
Luno's replyOfficial
19 Apr 2021, 07:02Hi Neil,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Best regards,
Luno's reply19 Apr 2021, 07:02
Official
Hi Neil,
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here. Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Best regards,
NS
Neil S's updateReviewer Update
20 Apr 2021, 08:43Luno, your replies are pathetic, you refer me back to the platform where i have loaded more that 30 requests for service and support. Not a single call. I ve emailed and sms you my cell number and you have all my other details. Still no response other than replying on Hellopeter to try and save your public image
NS
Neil S's update20 Apr 2021, 08:43
Reviewer Update
Luno, your replies are pathetic, you refer me back to the platform where i have loaded more that 30 requests for service and support. Not a single call. I ve emailed and sms you my cell number and you have all my other details. Still no response other than replying on Hellopeter to try and save your public image
NS
Neil S's updateReviewer Update
20 Apr 2021, 09:10Thank you Shannon for calling me this morning. This lady deserves a medal for taking the time to reply. If i could get hold of her CEO i would ask that he give her a bonus
NS
Neil S's update20 Apr 2021, 09:10
Reviewer Update
Thank you Shannon for calling me this morning. This lady deserves a medal for taking the time to reply. If i could get hold of her CEO i would ask that he give her a bonus
NS
Neil S's updateReviewer Update
23 Apr 2021, 23:20Well I have no words right now. After receiving a call from Shannon at Luno on Monday this week, subsequent to reviewing and verifing my details, promising that her office would contact me and resolve the issues within 48 hours I have received no reply or resolution.
Luno, I caution all who read this are a pathetic excuse who dishonestly conduct business to de***** people.
Luno, I caution all who read this are a pathetic excuse who dishonestly conduct business to de***** people.
NS
Neil S's update23 Apr 2021, 23:20
Reviewer Update
Well I have no words right now. After receiving a call from Shannon at Luno on Monday this week, subsequent to reviewing and verifing my details, promising that her office would contact me and resolve the issues within 48 hours I have received no reply or resolution.
Luno, I caution all who read this are a pathetic excuse who dishonestly conduct business to de***** people.
Luno, I caution all who read this are a pathetic excuse who dishonestly conduct business to de***** people.