HM
Heinrich M

1 reviews | Active since Jun 2021

05 Jun 2021, 08:48

Luno Security

Good day

My rating is based on the security of the Luno app. My gmail account got hacked a week ago, which i used for my Luno app, through my gmail account a hacker got acces in some way into my Luno app despite me changing all my paswords and settings, my suspicion is that the hacker was already in my Luno account where he in turn tranfered all my Bitcion into an external wallet, without any authorizing from my side.

Luno says they cant do anything about it or get my Bitcoin back because it was transferred to an external wallet. This all happend in 22mins.

Beware people!! Luno cant protect your Bitcoin!!

0
Replies (1)
Luno
Luno's reply25 Jun 2021, 05:44
Official
Hi Heinrich,

We're sorry this has been your experience.

We have responded to your ticket on 18/6/2021 at 12:23:56 and await your response so that we can get this resolved. If there is anything else we can do to help, please let us know.
^SR

Best regards,