NG
Niel G
1 reviews | Active since Jan 2020
05 Mar 2024, 20:04
Luno ridiculously bad assistance
My dad are still struggling to get hos money refunded by you after you have blocked and close his account without assisting hin to get it out of his wallet due to errors on Luno side. And don't tell me he must contact you from his registered email because he does but you assistance suck. As ridiculous information like 7 year old bank statements, just pay him his money as has given you all the info you needed you even already asked his bank details, but now you start asking stuff that was already clarified a couple of weeks ago
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Luno's replyOfficial
05 Mar 2024, 22:01Hi Niel,
We're sincerely sorry to note your rating and feedback.
Due to the nature of the concern and the security of the account in question, we're unable to discuss it on this platform however, we can confirm that your father is being assisted accordingly. For any questions or concerns regarding this matter, we kindly request that your father respond to the email received from the specialized team.
We appreciate the cooperation and understanding in this regard.
^CP
We're sincerely sorry to note your rating and feedback.
Due to the nature of the concern and the security of the account in question, we're unable to discuss it on this platform however, we can confirm that your father is being assisted accordingly. For any questions or concerns regarding this matter, we kindly request that your father respond to the email received from the specialized team.
We appreciate the cooperation and understanding in this regard.
^CP
Luno's reply05 Mar 2024, 22:01
Official
Hi Niel,
We're sincerely sorry to note your rating and feedback.
Due to the nature of the concern and the security of the account in question, we're unable to discuss it on this platform however, we can confirm that your father is being assisted accordingly. For any questions or concerns regarding this matter, we kindly request that your father respond to the email received from the specialized team.
We appreciate the cooperation and understanding in this regard.
^CP
We're sincerely sorry to note your rating and feedback.
Due to the nature of the concern and the security of the account in question, we're unable to discuss it on this platform however, we can confirm that your father is being assisted accordingly. For any questions or concerns regarding this matter, we kindly request that your father respond to the email received from the specialized team.
We appreciate the cooperation and understanding in this regard.
^CP