Luno not Paying out Funds

On 26 March I received an e-mail from Luno that my account will be permanently closed on 2 April. " Hi Quintin We’ve reviewed the activity on your Luno account, and have made the decision to close it permanently. Our full account termination process is detailed in section 18 of our Terms of Use. Please take note that: Any pending transactions in your Luno account have been cancelled. You will need to notify others to stop making any deposits and/or cryptocurrency transactions to your Luno account. You have a combined total of R 5,494.88 in your Luno wallet. We've given you temporary, limited access to your account to: Sell any cryptocurrency balances you have available Withdraw any funds you have in your local currency wallet to a bank account held in your own name. Note: If you're not sure how to do that, we've outlined the steps here. Your account will be closed permanently on 02-04-2024 or when you have cleared your wallet of funds. Any funds remaining in your wallet after 02-04-2024 will be subject to a lengthy claims process and may be subject to penalties. Once your account has been closed, your personal information will be deleted subject to our data retention obligations. For more details, please see the Retention of personal data section in our Privacy Policy. GO TO WALLET The decision to close your account is final. Please do not attempt to open another Luno account. Thanks Team Luno "

Since the 26 th I have tried on numerous occasions to sell the USDT and do the withdrawal, but I am unable to do so. On 29 March I received the exact same email, stating that I need to clear out the Wallets. Up to now, I am unable to sell the USDT and withdraw.

I have posted 9 Messages on the message board as well.

Tomorrow is the 2nd and what then. As they stated, a lengthy process is which I can be charged penalties as well.

I was never given access in order to withdraw my funds.

After 100 emails I received a reply on 14 April, stating that the Specialized team is working on this and I will receive my funds.

Today is one month later, and 0 Funds received. This is getting seriously ridiculous now.