Luno not paying out but quick to accept deposits
I have been waiting for my withdrawal to take place since 13 April 2021. I have 2 tickets opened *** and ***. These are the reference numbers. To date I have only received automated responses for Luno to "get in touch within 2 business days". This has not happened and I don't know if Luno will ever respond. I will not recommend Luno as their responses are non-existent. I don't know how safe our money is with Luno. The deposits that I made reflected the next day or same day so how come withdrawals take so long??? I need some response as I also placed a review on Playstore and yet to receive a response.
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Luno's replyOfficial
19 Apr 2021, 10:42Hi Jeten,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
Luno's reply19 Apr 2021, 10:42
Official
Hi Jeten,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB