Luno not letting me access my own money

I've begged and pleaded with Luno to unlock my account and give me access to my own money since 30 December. All protocols were followed and I've received the security call during which I was assured that they will unlock my account. Since then I've asked almost daily, sometimes twice daily but my account is still locked. Yesterday alone I've lost 150000. There's no way to contact Luno besides Customer service, which didn't help at all. Please can someone help me? This is not fair business. In fact refusing someone access to their own money is *****!