CB
Corne B
1 reviews | Active since Jan 2016
09 Feb 2022, 11:00
Luno not Fair
Someone managed to hack into my account and withdraw all my bitcoin. I was initially so shocked that I locked my account. I sent several emails to Luno to help me recover my account. I just got an email one day that they closed my account according to their terms and conditions. No further investigation was even conducted. I was told not to open an account with them again. Now what if money has to be sent through a wallet address. Where do I go, Which Company??? That's not right. I'm not the guilty party here. Rather the victim. But it feels like I'm being treated like the guilty party .
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
09 Feb 2022, 11:29Hi Corne,
We are so sorry to hear that this has happened!
I can confirm that our specialized team is currently in the process of conducting a thorough investigation 🔍 Thereafter, further communication will be provided via email accordingly
Kindly note that we are experiencing a high volume of queries, however, we will be communicating with you via email in due time.
Thanks for your patience this far.
^ UG
We are so sorry to hear that this has happened!
I can confirm that our specialized team is currently in the process of conducting a thorough investigation 🔍 Thereafter, further communication will be provided via email accordingly
Kindly note that we are experiencing a high volume of queries, however, we will be communicating with you via email in due time.
Thanks for your patience this far.
^ UG
Best regards,
Luno's reply09 Feb 2022, 11:29
Official
Hi Corne,
We are so sorry to hear that this has happened!
I can confirm that our specialized team is currently in the process of conducting a thorough investigation 🔍 Thereafter, further communication will be provided via email accordingly
Kindly note that we are experiencing a high volume of queries, however, we will be communicating with you via email in due time.
Thanks for your patience this far.
^ UG
We are so sorry to hear that this has happened!
I can confirm that our specialized team is currently in the process of conducting a thorough investigation 🔍 Thereafter, further communication will be provided via email accordingly
Kindly note that we are experiencing a high volume of queries, however, we will be communicating with you via email in due time.
Thanks for your patience this far.
^ UG
Best regards,
CB
Corne B's updateReviewer Update
09 Feb 2022, 11:41Thank you . I just need my Luno account to be re-activated. Regards Corne
CB
Corne B's update09 Feb 2022, 11:41
Reviewer Update
Thank you . I just need my Luno account to be re-activated. Regards Corne
Luno's replyOfficial
09 Feb 2022, 11:53Hi Corne,
We understand that this can be really frustrating and apologies for the inconvenience.
Please keep an eye on your email for further communication from our support team.
Thank you for your co-operation!
^ UG
We understand that this can be really frustrating and apologies for the inconvenience.
Please keep an eye on your email for further communication from our support team.
Thank you for your co-operation!
^ UG
Best regards,
Luno's reply09 Feb 2022, 11:53
Official
Hi Corne,
We understand that this can be really frustrating and apologies for the inconvenience.
Please keep an eye on your email for further communication from our support team.
Thank you for your co-operation!
^ UG
We understand that this can be really frustrating and apologies for the inconvenience.
Please keep an eye on your email for further communication from our support team.
Thank you for your co-operation!
^ UG
Best regards,