Luno not coming to responding properly in connection with missing EFT payment of R15,000

R15,000 has gone missing when it was transferred to Luno over December. Luno only keeps on sending us support ticket emails saying they will speak to the bank. This has been going for over a month now. No number to call has been provided.

DEAR LUNO SUPPORT: IT SHOULD NOT TAKE A MONTH TO CONTACT A BANK... ALSO PLEASE PROVIDE YOUR CUSTOMERS WITH A NUMBER TO CALL FOR SUCH CASES INSTEAD OF HIDING BEHIND YOUR E-MAILS.