Luno no responding to support tickets

I transferred Solana (SOL) cryptocurrency to my Luno wallet. The transaction was successful on the sending platform, and it is visible on Solana Scan. However, the funds have not reflected in my Luno wallet.

As this involves a significant amount, I contacted Luno via their support ticket system and email. It has now been four days since my first inquiry, and I have reached out three times. Unfortunately, I have only received automated responses, and no one has provided any meaningful assistance.

It is incredibly frustrating to feel that my money is lost, especially when I believe Luno could take action to resolve the issue.