Luno- Missing BTC Transfer and Unexplained Account Closure - Urgent Assistance demanded.

I am missing my BTC transfer and the reason for the unexplained closure of my Luno account. On Friday, January 24, 2025, I was sent $150 worth of BTC from the USA to my Luno Bitcoin wallet using Coinbase. The BTC has not arrived. Typically, these transfers are completed within 20 minutes, and I receive an email notification, which never came through in this instance. It has been over a week which is extremely disappointing and unacceptable. Not to mention, I am unable to log in to my Luno account. I receive an "incorrect password" error, even though I am certain that I am using the correct login credentials which makes it very frustrating. I have tried the "forgot password" option and requested the 6-digit verification code via email, but I have not received it or it simply does not come through. After three business days without the BTC arriving, I contacted Luno support at (***) on January 29, 2025. I followed up again three days later but to this date! I have received no response to either email. Not to mention today, February 3, 2025, I attempted to log in again. The system now states that my account has been closed without so much as an email or any form of notification or reason as to why my account has been closed. Luno has not contacted me to explain a single thing...So my question is what the hell is going on with Luno? And this after being a loyal customer of 6 years. This is overall the most pathetic customer service I have encountered. It is vexing and unprofessional. Do you even value your customers? Because the treatment we receive says otherwise. This is truly unacceptable.

I have attached documentation in my previous email to you as proof of the original transaction sent from the USA.

I require your urgent assistance and await your prompt response.