LUNO locking account and freezing funds

Luno locked my account on Monday 21 July 2025 with no reason. In the notification app on the Luno app the wrote me a long email and asked me to provide bank statement from 25 June 25 to 14 July 25. Isend the statements 2 hours after their request and got no feedback. Tuesday I followed up and got an automated response they apologise for the delay and appreciates my patience but they would like to phone me. They gave me times and asked me to respond with the best suitable time. I responded and again no feedback. I send several follow ups and had says delayed before 3 different people gave me the exact same response again asking to phone me. I wrote a complaint and finally Thursday received a call from a lady Anelisa. She explained the purpose of call asked me questions and I provided all information and was transparent about what I used the platform for. She said all is good with the account theyvare doing security checks as there are ****mers out there. Before she could continue call was cut and she did not phone back. I received email where she said thank you for time and I should follow the requests in the email and respond and my account will be reopened. I did that and received another email that is was escalated to the specialised team. Friday morning account is still closed and I get notification again about my patience and it is with specialised team. I send 4 follow ups including emails to Anelisa no response. My money is stuck in the Luno account. I want this account reopened and my money withdrawn. I am opening a complaint at the FSP board where Luno is registered and will ask them to investigate them for malpractice. I would not suggest Luno to anyone. Rather use a different platform.