Luno Locked Profile

On 11 March I did a Transaction successfully with Luno. On 14 March I sent some USDT to my Luno account, but was unable to sell it. I noticed on my message board there was a message posted on 12 March that my account was locked.

There was no reason stated, also I was not notified of this via email or sms or phone call.

From 14 March untill today, I have left 5 messages, and tried to chat with the chatbot, I have received 5 emails with References, each email contains the same message. We will get back to you in 2 days, I have had 0 response from Luno and my account is still locked.

I have tried to look for a telephone number, whatsapp number or such in order for me to contact them, but there is nothing available.

I think this is terrible service, my funds are now lying there, and there is no way for me to contact Luno, apart from the message board. Tomorrow will be two weeks, there is not even a hint at a resolution.

Obviously this is extremely frustrating, and Luno should really have a serious look at their customer service, especially when a client has funds in their account.